FAQ

What types of products does Wowcellar offer?

Wowcellar specializes in a diverse range of beauty and fashion products. Our offerings include deeply moisturizing collagen gel sleeping masks designed for skincare enthusiasts, as well as stylish geometric gradient shirts that cater to fashion-forward individuals.

How can I ensure the best results from the collagen gel sleeping masks?

To achieve optimal results from our collagen gel sleeping masks, it is recommended to apply the mask on clean, dry skin before bedtime. Allow the mask to absorb overnight for maximum hydration and rejuvenation. Regular use can enhance skin elasticity and moisture levels.

What is the return policy for items purchased from Wowcellar?

Wowcellar has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Proof of purchase is also required. Please contact us to initiate the return process.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items such as beauty products. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What shipping options are available for my order?

Wowcellar offers reliable and fast shipping options to ensure that your products arrive promptly. Specific shipping methods and delivery times will be provided at checkout based on your location.

Can I exchange an item I purchased?

Exchanges can be facilitated by returning the item you wish to exchange. Once the return is accepted, you can make a separate purchase for the new item. This process ensures that you receive the desired product efficiently.

How can I contact Wowcellar for further inquiries?

You can reach us via email at restsight@icloud.com for any questions or concerns regarding your order, products, or policies. We are here to assist you with any inquiries you may have.